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Ark Insulation Installers

3.4(17 reviews)See reviews ↓·Birmingham

What customers say

Based on genuine customer reviews

Recurring feedback for Ark Insulation Installers in Birmingham centres on the contrast between positive accounts of completed work and repeated complaints about how the company handles problems. On the positive side, several buyers describe boiler installations and insulation work carried out quickly, with teams arriving when expected and finishing on time. Reviewers frequently point to the professionalism of a surveyor who explained the process and answered concerns, and one customer noted that laminate flooring removed for insulation was reinstated to a high standard, naming Sam as the main contact.

A grant-funded boiler and insulation job was described as working perfectly, and staff were called helpful. Against this, criticism recurs around customer service and subcontracting. Reviewers describe work being passed to another firm, jobs left unfinished and heating lost, with the company said to direct customers to the subcontractor rather than resolving matters itself. Concerns about extra charges and unsolicited contact are also raised, leaving a picture of a company whose installed work often satisfies while its aftercare and communication attract repeated dissatisfaction.

Reviews

Reviews are taken from publicly available sources.

CL
Chantil Lakhu3 December 2022

Middle management company that sub-contracts work. They were used to work on my home as part of Eco3 government scheme. They sub-contracted work to Saviour Energy who ruined my home, did not finish the job and left me without heating. ARK insulation avoided to help support me and insisted to contact the subcontractor directly absolving any involvement themselves. My recommendation is to seek tradesman independently and avoid this company who’ll take your money then not support you when there are issues.

HR
Henna Rahman21 March 2022

Unprofessional and unreliable, avoid at all costs. Sent a surveyor out pulled out floor boards for survey, did not assemble them back. Inconsiderate costumer service . Scam!

JD
Jack Day19 February 2022

I am a previous recipient of this grant and Ark Insulations services. As much as I’ve read the previous reviews (admittedly after the work was completed) I would like to personally testify to the efficiency, professionalism and accuracy the lads abs ladies at Ark dealt with me. My boiler was in disrepair and I couldn’t afford a new one. This grant has literally been the difference between me having a warm house in the coldest months of winter and the bleak alternative of being cold 7 days a week until the funds could be raised to fix the boiler. So thank you to all the team, sincerely, thanks ….!

FA
Fayaz Ahmed10 February 2022

Stay away from this company real scam artist they wanted extra money

MR
Mark Roberts20 January 2022

Very professional from start to finish. The surveyor was very experienced and knowledgeable and answered all our worries and concerns. We have laminated flooring in our lounge and was extremely worried when I was told they would have to remove this in order to put the insulation in. I can’t praise the team enough with their professionalism as we cannot tell the flooring was removed as was put back to a excellent high standard. Sam who was our main point of contact throughout was excellent giving constant updates on progress. The gas engineer from the team was also professional and we are very happy with our new boiler installation. We would not hesitate in recommending this company to our friends and family.

YK
yasar khan14 December 2021

just wanted to say a huge thank you to the team. my boiler stop working i was referred from a friend to try this eco grant. at the start i did not believe it until i done some research and found out that the scheme actually does exit. i went ahead with this company and there were very helpful from the surveyor who came out to do my survey. The underfloor insulation explained everything before starting the job i was happy with the work. i wanted to move my boiler location the engineer was very helpful advised the best place to put the boiler and charged me a reasonable price as this was not covered on the grant. i would definitely recommend people to take advantage of this scheme as it has been very beneficial to me.

AZ
Abass Zabara10 December 2021

Insulation contractors in Birmingham compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 8 businesses in this category in Birmingham are compared.

RankProviderRatingReviewsOpen Sat.
1Greenergrants★ 5,041Yes
2VerdantGreen Ltd★ 4,953Yes
3ThermoFoam★ 5,09Yes
4Eco Spray Foam Insulation - Loft Insulation★ 5,06Yes
5Badger Insulation Ltd★ 4,910Yes
8Ark Insulation Installers (this page)★ 3,417Yes
Contact
+443337729263arkinsulationinstallers.co.uk1 Fort Pkwy, Birmingham B24 9FD
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday09:00–17:00
SundayClosed