Energy Care Group

I had an excellent experience with Energy Care at Bedford. I was slightly cautious on account of some historic bad feedback, particularly regarding boilers, but I was looking for EPS cavity wall insulation. From my first enquiry to job completion, I was offered prompt answers to all my technical and procedural questions. As a result of my first enquiry, I proceeded to have a survey done, which confirmed my own findings, using my own endoscope, that my wall cavities were not insulated. I decided, and EC’s surveyor agreed, that EPS bead was the preferable material to use. Again, all my detailed questions were answered well during the survey. I was offered a date for the installation which was initially too soon! However, I went for a date 3 weeks away which suited us all. The whole process was completed within the day assigned, and the inevitable dust produced from boreholes was blown away using a compressed air line. All holes in the bare brickwork were backfilled with fresh mortar so that you really cannot see where they were. (EPS bead only requires smaller and fewer holes than mineral fibre). One extra word should be added about the technician who performed the installation. He was, as with the other staff, fully dedicated to the job, and went beyond my expectations and contractual agreement over certain aspects of the installation, most notably the care and attention given to finishing off all the holes and clearing away debris. A few pieces of the cosmetic brickwork needed removal to fit the nozzle, but these were reapplied such that no-one would notice they had ever been removed. The particular member of staff had been with the company 20 years and that experience showed in his workmanship and conversation. Lastly, the certificate arrived a couple of weeks after the installation (Christmas came between!) together with the request for this feedback, which has given me full opportunity to assess the initial effectiveness of the process during the weather we had – wind, rain and sub-zero overnight temperatures – and I am delighted with the overall effect of the installation. Only significant time will tell if the overall saving/increased warmth will stack up to my calculated estimates, but initial results bode well! Thank you all at EC for a job well done!

Just had additional roof insulation installed at our house. All straightforward, well installed. Winter will tell how much difference it makes. Good job

Prompt service. Arriving on time to carryout pre survey and the job quickly and efficiently.

Really good service and very courteous. The installer was very efficient and explained everything. The reason that I have not given five stars is that I was informed that my job was to start at 8am and it was not until 11am that he turned up.

We had bead insulation installed last week. Mark and his lad were both polite, professional and very pleasant to us, completing the process as quickly as possible and clearing up afterwards. We are very impressed with the service and happy to recommend them.

I had bead cavity wall insulation installed by Energy Care. Throughout the process they were prompt and efficient. The installation itself was carried out with minimum disruption and the making good afterwards was to a high standard

Very helpful first contact with Tina by phone, rapid and competitive quote, very prompt and knowledgeable survey made by Peter, Steve, the loft insulation installer, helpful, tidy and caring about doing a good job. All in all very good experience.