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Etta Plumbing & Heating Services Ltd

Etta Plumbing & Heating Services Ltd

4.6(33 reviews)See reviews ↓·Derby

What customers say

Based on genuine customer reviews

Central heating service and broader plumbing work in Derby is the backdrop to this company's reputation, and the accounts left by clients return again and again to the same strengths. A handful of customers describe long-standing relationships stretching over years, with boilers bought, radiators replaced, leaks mended, gas appliances serviced and pipework rerouted, and it is the consistency of that service that reviewers frequently point to. Punctuality and reliability come up often, with engineers arriving when promised and repairs completed at short notice when heating or hot water failed in cold weather.

Clear communication before and after each job is a theme, as is the tidiness of the team, who clear up once the work is finished. Named staff such as Steve, Marc and Jim are singled out for their expertise and the advice they give, including suggestions that saved customers money by repairing rather than replacing equipment. Pricing is described as fair and competitive, with invoices issued afterwards. The methodical approach to servicing, rather than a rushed inspection, is a point that comes up often, and the same care is reported on installations of new boilers and radiators.

ContractorCentral Heating Service

Reviews

Reviews are taken from publicly available sources.

GB
Gee B8 August 2026

I am happy to recommend Etta Plumbing; they recently installed a new radiator for me and replaced an old one, and also mended a leak. The service was excellent, communication was very clear from the start, Marc arrived as expected, got on with the job and tidied up afterwards; the cost of the work was very reasonable and I wouldn’t hesitate to use them again.

RS
Raza Siddiqui14 July 2026

I've been using Etta Plumbing & Heating for some time now through my work, where we manage a number of residential properties. They've come to our rescue on more than one occasion, often completing repairs within a very short timeframe when urgency has been required. The team are always professional, reliable and keep me updated throughout the process, which is invaluable when managing properties and tenants. Their communication is excellent, the quality of their work has always been first class, and I wouldn't hesitate to recommend them.

H
Haf18 March 2025

Feel so ripped off. Charged me £80 for a 10 minute job and replaced a small rubber part on the sink. Took a week to get to me. Very over priced. Update - I did ring you after the job to discuss payment. You told me that's how much it costs. I was merely stating I feel you over charged me for a 10 minute job. Shouldn't be £80 surly? (takes me a whole day to make that!)

HB
Heidi Breen9 December 2024

Absolute first class service. Complicated problem that was inherited and Etta Plumbing were the only company that really went beyond to try and sort it . Highly recommend

PB
Pat Bishop5 February 2024

We would highly recommend Etta. They have been looking after our central heating for some years now but this winter the boiler reported a fault and stopped working. Our system is old with various alterations and accessibility problems which meant that the cause of the problem took a lot of finding. However, Etta's excellent heating engineers were not to be defeated. Although the boiler was failing to work it was actually the pump that was at fault. We now have a fully working system with a new pump. Thank you Etta for getting to the bottom of the problem and not jumping to conclusions and unnecessarily replacing the boiler.

HE
Hope Elizabeth24 October 2023

Wow! Decent companies to exist 👏 Just had a new oil boiler fitted! They keep in touch with texts, on time, professional and reliable! 5 star service and will always highly recommend. Thank you.

JG
Joseph Giuliano5 July 2023

Many contract engineers of late plug in a combustion analyser, quick visual check and gone after 10 mins! Etta are old skool - professional, skilled, take their time as methodical and offer flexible appointments at a competitive price. 3 annual boiler services under my belt and a gas survey for a house sale. Invoiced down the line so no upfront payment either. All good.

Underfloor heating in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1Twin Energy Services - Heating & Plumbing★ 5,022Yes
2The Thermal Heat Company LTD★ 4,937No
3Conduction (UK) Ltd★ 4,935No
4Etta Plumbing & Heating Services Ltd (this page)★ 4,633No
5Boiler Repair Specialist LTD★ 4,061Yes
Contact
+441332204533www.ettaplumbing.co.ukUnit 8, Robinsons Ind Est, Shaftesbury St, Derby DE23 8NL
Working hours
Monday08:00–17:00
Tuesday08:00–17:00
Wednesday08:00–17:00
Thursday08:00–17:00
Friday08:00–17:00
SaturdayClosed
SundayClosed