B & G Jenkins

B&G Jenkins very recently fitted our air conditioning, and the team was absolutely superb! From the very start, there was zero pressure to buy, and they patiently answered every single question we had. They even visited our house twice before the installation just to ensure everything would go ahead without a hitch. During the install, their communication was excellent, they were exactly on time, and they left the place incredibly tidy. Brilliant service from start to finish!

Brilliant company and staff. Engineer arrived at my house and very quickly found the problem with my boiler, spares were carried so no delay, boiler fixed and tested. Fantastic customer service.

Following issues with our old boiler, and exceptionally poor service by our previous boiler cover provider which left us without heat and hot water for a week and a half, I asked B&G Jenkins to install a new boiler and check our heating system. From initial contact, Andy visited within 2 working days to assess and provide a quotation, and within a week, our new boiler was installed by Liam, who couldn’t have been a more helpful and diligent person to have working within our house and a real ambassador for B&G Jenkins. He went through all his work and operating instructions in detail and left his work space impeccable. I will be setting up a new boiler cover plan with this company shortly and couldn’t recommend their service level any higher. They really were superb. Thank you.

Brilliant, quick and adaptable work by Liam. Lovely bloke and good at his job. Adapted to hidden surprises easily and was obviously proud of his work. Even fixed a broken floorboard while he was there. The late Brian Jenkins (who I knew a while ago) would be proud. Will use again 😁

I love this place. It's one of the few places still around that give great customer service and have really knowledgeable, friendly staff who care about doing a great job and looking after customers. My old landlord used to use your services, so ever since buying a home I have too. I suspect Mel has had enough of all my queries but you'd never know, she's a superstar. Really appreciate all your help over the years. Customer for life

I’m very disappointed with the service. I arranged a site visit so an accurate quotation could be provided, and I was given a specific time slot. Unfortunately, as the property is new and I haven’t fully moved in yet, I was not physically present at the time. Instead of attempting to contact me, the engineer simply knocked on the door, waited, and left. When I followed up, the representative I spoke with, Melissa, was rude and said, “Why weren’t you there? The engineer visited and knocked, no one answered, so he left.” With respect, common sense would suggest that the next step should have been to call the customer. I find it unacceptable that the visiting engineer did not have my contact number or that no attempt was made to reach me before leaving. This is a very basic expectation for a scheduled appointment. As a result, I am now being told I must reschedule the visit, which is both inconvenient and frustrating. Ensuring the engineer has the customer’s contact details should be standard practice. Overall, this has been a very poor experience.

Great people to deal with. Booked a boiler service, engineer arrived bang on time and was courteous, pleasant and thorough. Highly recommended.