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Brenden Fern Ltd

4.2(63 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

In Stoke-on-Trent, Brenden Fern Ltd has earned a following that returns for further projects, with several customers describing second, third or later jobs carried out by the team. A number of reviews mention the standard of the finished result, whether that involves bathroom renovations, kitchen fitting, plastering, new radiators, skirting boards, joists and floorboards, or repairs to boilers and supply water pipes. Reliability and punctuality come up often: tradesmen arrive when promised and a same-day plumbing call was handled promptly.

Named staff attract consistent praise, with Chris guiding work from initial measurements through to completion, Patrick diagnosing boiler faults and servicing, Paul and Dan addressing pipework, and Fraser and Mick noted for their craftsmanship. Clear communication and sensible pricing feature in accounts, including an Ecodan heat pump service where antifreeze concentration was found to be too low, an issue the previous installers had overlooked. Customers value advice given without pressure and work shaped to their requirements, while the various trades coordinate smoothly and leave properties clean. The company covers plumbing, heating and general contracting alongside its renovation work.

Bathroom RenovatorConstruction CompanyContractorKitchen Renovator

Reviews

Reviews are taken from publicly available sources.

SS
Stu Slater3 July 2026

Wow, had a tall brick pillar \ gate post rebuilt at short notice. I can highly recommend Brenden Fern Ltd. The brickwork is first class and puts rest of my wall to shame. The colour matching of the brick to existing bricks was PERFECT. I was kept updated throughout (prior and during the works). I can honestly say they are top notch and very reliable; and the price was very competitive. Would I recommend - i certain would; so much so, i will be using Brenden Fern Ltd for all future works i have on my house, whether that is internal or external. A++++++++

SH
Steve Hanks10 February 2026

Didn't expect the surveyor to turn up late when I was told he would be at my house at between 10-12 .. Shame lost a lot of work ..( must have plenty of work on )

JH
Jackson Hall22 January 2026

Chris was incredibly helpful, polite and knowledgable when he came to our house to take measurements for a quote. He didn’t push anything on us that we didn’t want, but was receptive to what we wanted and keen to work to our requirements. We ended up having some joists and floorboards replaced and the service was quick and efficient, the work was superb and done to an incredibly high standard. The work people were trustworthy and did a great job. Thanks Brenden Fern, would recommend!

J
Janet17 September 2024

I recently used Brenden Fern for a boiler service. The engineer (Pat?) was really polite, pleasant and helpful. He took the time to show me how to top up the boiler and explained things clearly. I would definetly recommend this company and will use them again.

KP
Ken Parsons17 September 2024

Very pleased with the work Pat did from Brendon Fern. We needed a new valve, regulator and some pipework repair on my gas boiler. Pat's professionalism, patience, workmanship, knowledge, expertise, customer guidance and advice was first class. On a quality scale between 1 and 10, where 1 is poor and 10 is excellent, then I would give Pat a "score or 11" (eleven). So, well done Pat and well done Brendon Fern.

NE
Nigel Egerton22 July 2024

We were very pleased with the excellent service we received on our recent job of fixing the supply water pipe at the front of our property . We found Paul & Dan very professional, friendly and got on with the job quickly , Thank you for a job well done ! Nigel & Ann Egerton

MC
Mark Capewell16 September 2023

We needed a new kitchen and a wall removed and had previously been let down by three other contractors so we contacted Brenden Fern. Within a few days Chris came to have a look at the job and advised on the best way to proceed taking into consideration our specific requirements. From the very first visit by Chris to the last day the job was completed we found everyone who worked on the project from tradesmen to apprentice to be friendly, professional and very hard working. One requirement was a corner sink which was proving problematic due to size and space but Chris went above and beyond and sourced a suitable one for us. We found that same professional attitude permeated through all the team from the guys who ripped out the kitchen and took down the internal wall, to the builder, plasterer, plumber, electrician and Joiner…(apologies for not remembering all your names). We have a son who is extremely autistic who does not cope well with change, our concern was the disruption would have a detrimental effect on him, but they showed a kindness and understanding of the situation and put a plan in place to work around him. The finish to the kitchen we now have is of a very high standard and was completed on the day they said it would be. We are very pleased we chose Brenden Fern. The invoice came through exactly as quoted, with no hidden ’extras’. We have no reservations in recommending them to anyone who needs their services and have already done so.

Heat pump installers in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Smart Gas Heating Ltd★ 5,0192No
2GMC HEATING AND PLUMBING LTD★ 5,054Yes
3Gas Service Ltd★ 4,9470No
4Shield Heating & Plumbing★ 4,957Yes
5Brenden Fern Ltd (this page)★ 4,263No
Contact
+441782818577www.bflimited.co.uk493 High St, Stoke-on-Trent ST6 5PB
Working hours
Monday09:00–16:30
Tuesday09:00–16:30
Wednesday09:00–16:30
Thursday09:00–16:30
Friday09:00–16:30
SaturdayClosed
SundayClosed