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Gas Service Ltd

Gas Service Ltd

4.9(470 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

Punctuality and responsiveness emerge as the qualities customers return to most often in accounts of Gas Service Ltd. Reviewers describe engineers arriving when promised and tackling boiler repairs, replacements, servicing and radiator work without fuss, with Chris and Hayden singled out for their friendly and professional manner. Several accounts highlight clear explanations of faults and options, alongside quotes given on the same visit and reasonable costs for the parts and labour involved.

The team is repeatedly described as polite, cheerful and tidy, leaving the property clean after servicing and installation work, and handling queries about wider heating systems along the way. Long-standing domestic and buy-to-let customers mention annual servicing carried out competently year after year, while emergency call-outs for leaks and hot water failures are met with appointments offered the same day.

From the initial phone call through to follow-up visits, communication is portrayed as straightforward and consistent, with problems solved promptly and advice offered without pressure. Air conditioning and gas installation work sit within the same dependable pattern, and the recurring impression is of a team that does what it says it will do, at the time agreed, with a manner that keeps clients returning for repeat work across Stoke-on-Trent and beyond.

Air conditioning contractorGas engineerGas installation serviceHVAC contractor

Reviews

Reviews are taken from publicly available sources.

AH
Andy Hughes26 July 2026

Engineer called Monday to address a hot water issue, same day quote to repair but given the age of the boiler was not cost effective. They managed to come out again to give us a quote to replace the boiler, all of which was done on the same day. They then managed to fit us in on Wednesday to swap out the boiler, as we had very unreliable hot water. Fantastic service all round, thank you very much!

L
LF23 July 2026

Excellent company. The issue was identified quickly, parts ordered and the job done within 10 days at reasonable cost. Everyone I dealt with was unfailingly polite and professional. Would definitely recommend.

LE
Lee Ellis23 July 2026

A thoroughly professional job from start to finish. I have no hesitation in recommending all the team at Gas Service Limited.

GR
George Robson30 June 2026

Been using them for many years now both for domestic and BTL properties. Just had the BTL service done this morning - First class service as always

GR
Gerry Riley17 June 2026

Didn't provide any paperwork after servicing boiler and gas fire, and ignored several email requests for formal written acknowledgement that service had taken place and that appliances were in satisfactory condition.

JF
Jill Fares12 June 2026

The company completed the gas safety certificate for my rented property. It is the first time I had used the company. They were able to find an appointment the following day. The tenant was really pleased with the engineer describing him as lovely , professional, thorough and on time . I received the invoice quickly and the cost is very reasonable. When I need any other work I will definitely be contacting them and only wish I’d found them years ago

CT
Christine timmis4 June 2026

I phoned Gas Service this morning as we had a leak coming from the top of our airing cupboard. I was given an appointment today and the engineer has been and repaired the leak. Very efficient service as always. Would thoroughly recommend Gas Service.

Heat pump installers in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Smart Gas Heating Ltd★ 5,0192No
2GMC HEATING AND PLUMBING LTD★ 5,054Yes
3Gas Service Ltd (this page)★ 4,9470No
4Shield Heating & Plumbing★ 4,957Yes
5Brenden Fern Ltd★ 4,263No
Contact
+441785291182www.gas-service-ltd.co.ukWhitebridge Industrial Estate, Unit 15A Whitebridge Ln, Stone ST15 8LQ
Working hours
Monday08:00–16:00
Tuesday08:00–16:00
Wednesday08:00–16:00
Thursday08:00–16:00
Friday08:00–16:00
SaturdayClosed
SundayClosed