Heat at Home

First-time buyers and longstanding domestic customers alike feature in accounts of this Hessle heating firm, with boiler replacement and servicing emerging as the work most often described. More than one review highlights the courteous and professional manner of Will and his trainee, who explain each stage before starting and check whether slight adjustments, such as work inside a cupboard housing, are acceptable.

Reliability and speed stand out: one customer reports an engineer arriving within twenty minutes of a call about a leaking boiler, a new combi being fitted the following day and a leaking water tank removed promptly, while another describes a same-day diagnosis and a reasonable call-out charge. A number of customers describe clear communication maintained through the whole process, including over the phone and via WhatsApp, with appointments arranged promptly and little waiting.

Tidiness is noted after installations, and the pricing is consistently called fair. Judith receives particular praise for guiding first-time buyers through a pre-move-in service. Longstanding clients who began in a flat say they remain with the company after buying their own home, citing knowledgeable advice and regular contact. Boiler servicing, fault diagnosis, new boiler installation and combi upgrades recur throughout the feedback, alongside help given over the phone when a system showed an error.