Find My Heat Pump InstallerAdd your business
← Back to Bournemouth
Heat Firm Ltd

Heat Firm Ltd

4.8(26 reviews)See reviews ↓·Bournemouth

What customers say

Based on genuine customer reviews

Bournemouth feedback for Heat Firm Ltd centres on Nathan, whose expertise and courteous manner are singled out time and again across boiler repairs, Nest thermostat faults, gas safety certificates and heating and hot water call-outs. A handful of customers describe faults being pinpointed immediately and resolved without wasting time, often after short-notice requests and evening visits. Punctuality is a recurring theme, with arrivals prompt and contact made beforehand, including texted arrival estimates. Reviewers repeatedly remark on patience when questions are asked and on clear explanations of the work carried out and its implications for the household, covering matters such as the state of seals and condense traps.

Tidiness and thoroughness also feature often, one account noting that the engineer stayed until everything was confirmed working rather than leaving a job half-finished. The online booking system, which allows a specific time slot to be chosen and certificates paid for separately, is praised. Work is described as speedy and efficient, with customers returning over several years and using the firm across rental properties for boiler, heating, gasfitting and plumbing tasks. Long-standing clients speak of knowledge and professionalism built up through repeat visits.

Boiler supplierGas engineerGas installation serviceGasfitterPlumberRepair service
Heat Firm Ltd — Customer photo

Reviews

Reviews are taken from publicly available sources.

AC
A Coastal27 July 2026

Nathaniel from Heat Firm Ltd did an amazing job quickly and at very short notice. The online booking system allowed me to choose my exact time and pay for each Gas Safe Certificate separately. He even texted me his ETA. Great job.

ZB
Zsuzsa Barta3 January 2026

Very disappointed, payed for the service fees £75 and nothing been done just a battery change and a day after having still the same issues and being left in the coldest day with no heat...I thought they're professional.... and fix the problem....but only been charged and wasn't sorted the issue!!!

CL
C L Yilmaz21 November 2025

Absolutely fantastic, professional and friendly service from the first call to repairing our boiler and nest system. We will use HeatFirm from now on for all our rental properties. 👍

PT
Phil Thorpe14 November 2025

Nathan arrived on time. He was polite and efficient. He was patient while I asked questions and he answered them all courteously. I wouldn't hesitate to recommend Heat Firm Ltd. Boilers are his Business.

LL
Louisa Lynch29 October 2025

Quick and efficient service. Nathaniel diagnosed the issue straight away and resolved the issue. He was polite and prompt, and we would be happy to recommend him.

KJ
Kathryn Jeans3 October 2025

Friendly efficient service definitely booking next year.

AP
A Pollard2 October 2025

Thank you Nathan I can honestly say this was the most comprehensive service and report I have ever received. Your explanation regarding the condition of the seal and condense trap are appreciated.

Underfloor heating in Bournemouth compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Bournemouth are compared.

RankProviderRatingReviewsOpen Sat.
1365 Heating & Plumbing Ltd★ 5,0230Yes
2Above and beyond plumbing and boiler services★ 5,034Yes
3Warmahome Solutions Ltd★ 5,020Yes
4Your Plumber★ 4,968No
5Heat Firm Ltd (this page)★ 4,826No
Contact
+448002707568heatfirm.co.ukEnsbury Ave, Bournemouth BH10 4HG
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed