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Just Heat north east Ltd

Just Heat north east Ltd

4.8(15 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Boiler and central heating work forms the core of what this Sunderland-based firm handles, and the feedback gathered from customers centres on the standard of the finished installation. Boiler replacements, radiator swaps, bathroom fits and gas fire removals all feature in the accounts, with installations described as prompt and well executed. Something that features in review after review is the guidance provided beforehand, whether on choosing a boiler and thermostat or on diagnosing a fault, and explanations were considered clear enough to leave customers reassured. Andy is named in several accounts, alongside Tom and other colleagues, and is portrayed as knowledgeable, efficient and straightforward to deal with.

Tidiness is another recurring theme: masks, foot coverings and cover sheets were used, and the areas were left clean once the work was complete. Charges are characterised as fair and sensible, and communication before and during jobs is praised, including replies to questions about cost. Reviewers note that small extras were handled without being asked, and that breakdowns were sorted quickly, with supply restored and a full replacement following shortly afterwards. Faulty boilers were attended to promptly, with customers kept informed at each stage of the diagnosis and repair.

Central Heating ServicePlumber

Reviews

Reviews are taken from publicly available sources.

AC
Amelia Clarke21 August 2026

Had a really positive experience with Just Heat North East Ltd. Professional, friendly and reliable service throughout. Everything was explained clearly and the work was carried out efficiently. Very happy with the service and would recommend them.

CH
Chris Howell22 March 2023

Very quick response and emergency repair when boiler stopped working just before Xmas. So far so good. Boiler required a new part that needed ordering. 3 months later boiler still requires part. Communication really poor, phone just rings out. Text messages occasionally returned. A couple of days wasted waiting at home for plumber to arrive when he said he would. No reply to texts again - what's that about!!! I would have gone elsewhere much earlier but was pleased with the initial work before Xmas and felt more than happy to wait. But enough is enough. If a job can't be done, just say, rather than keep customers hanging on.

LO
Lesley Orwin1 April 2022

I can honestly recommend to anyone - they fitted my boiler today - totally first class - from the initial telephone to estimate - very impressed with the service which led me to choose them - engineer was friendly and explained the process beforehand .To be honest they were not the cheapest estimate I received but by a photograph they noticed possible changes that might have needed to made that no other company noticed or even asked on actually viewing the boiler . I would recommend this company to anyone - you honestly will be impressed

RY
Ryan Yoneda19 January 2022

Andy was very professional and fair price. Considerate to property and his workmanship was second to none . Highly recommend for any plumbing and boiler replacmets.

JC
J Clark24 October 2021

Andy was great! He did a fantastic job - an expert at what he does and very efficient. He charged us a very reasonable price for the work carried out. We've kept his contact details for any future work. I wouldn't hesitate to recommend him.

WR
W Rai30 June 2021

Absolutely amazing team, they were really helpful. Charges are very reasonable. Would highly recommend 🙂

GL
Grace Lois Rowe2 April 2021

Absolutely outstanding service from the guys at Just Heat North East. Had a faulty boiler and they did everything in their power to make sure that it was fixed promptly and efficiently. They explained throughout their visits what was happening and why my boiler was acting up and the steps in which they were going to take to ammend it. With their knowledgeable explanations I felt at ease knowing I was getting the best service they could possibly give me. Highly recommend!

Underfloor heating in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
1VPS Underfloor Heating★ 5,0185No
2BeGreen Group★ 5,06Yes
3Kevan Turnbull Plumbing & Heating Ltd★ 4,938Yes
4Sunderland Plumbers★ 4,980Yes
5Just Heat north east Ltd (this page)★ 4,815Yes
Contact
+44795842352111 Courtney Dr, Sunderland SR3 1JS
Working hours
Monday07:00–19:00
Tuesday07:00–19:00
Wednesday07:00–19:00
Thursday07:00–19:00
Friday07:00–19:00
Saturday07:00–13:00
SundayClosed