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Regency Heating and Plumbing Services Ltd

Regency Heating and Plumbing Services Ltd

4.8(66 reviews)See reviews ↓·Cambridge

What customers say

Based on genuine customer reviews

Reliability and clear communication emerge as the dominant themes across feedback on this Cambridge firm. Engineers are repeatedly described as arriving when they promise, explaining each stage of the work and keeping customers informed from the first enquiry through to completion. Bradley, Jay, Shayne and Craig are named by reviewers for their professionalism and helpfulness during jobs that range from boiler replacements and full re-piping of gas supplies to bathroom installations, an outside tap and a shower leak repair. A theme running through the feedback is the standard of finish: neat pipework, tidy working areas and careful removal of old boilers, cylinders and loft tanks.

Reviewers also highlight accurate assessments, prompt quotations and diligent fault-finding when unexpected problems surface, noting that engineers return to finish complex fixes rather than leaving them incomplete. Politeness and consideration for the household are mentioned alongside swift administrative support. Several customers remark that they would use the firm again for plumbing projects, with the quality of the completed installation, whether a new bathroom or a repaired shower, standing out as the lasting impression.

Plumber
Regency Heating and Plumbing Services Ltd — Customer photo

Reviews

Reviews are taken from publicly available sources.

S
Sany28 August 2026

They replaced a bath in one of our properties, which had to be turned around, so the work involved some re-plumbing. Regency Team replaced the shower and tap fittings as well as the shower screen and all the additional small jobs around this. Extremely professional, quick and friendly! They carried out the works we agreed on with no delays or complications. Their admin staff is also super speedy. It was a treat working with them. As a bonus our tenants absolutely loved them and asked us to use Regency in future if we were to carry out any works in their house.

SW
Shane Walker23 July 2026

Extremely friendly, helpful and efficient. We had an urgent leak upstairs which was diagnosed same day and fixed following morning at the time that was agreed.Would definitely use again in the future.

DB
Dave Brown10 July 2026

I asked Regency to replace my completely scaled up shower bar thermostat with a new one from a different make. I joked with the plumber that if he took more than 10 minutes I wouldn't pay. In the end he only took 5. Ten years ago I would have changed it myself, now it would have taken me a lot longer so I am happy to pay for someone to do it for me. Then I asked for advice on the pop-up waste that didn't go down enough, so it was difficult to get it open again. He happily gave me advice, removed the valve and showed me the part that needed replacing. None of this was part of the job that I booked. The plumber was respectful, polite and helpful and hevleft everything tidy. The office staff were also respectful and polite. When I rang on Thursday to book an appointment, they said how about next Tuesday! I only started using Regency a year ago having used a range of plumbing companies over the last few years and all of them let me down. My boiler service is due later this year and I have some changes I want to the central heating that can wait until next year. I will have no hesitation booking Regency for both.

BB
Becky Burrell5 June 2026

Great service. Identified the issue & fixed in a timely manner. Very clean & tidy, explained what they were doing. Highly recommend

JE
Joy Eldridge29 May 2026

Regency responded quickly to an urgent call regarding an extensive leak from our shower. The plumber made an accurate assessment and provided a quote promptly for the repair. The team returned to complete the rather complex fix as soon as they could and did an excellent job. The team were polite, respectful and considerate. They arrived on time and consulted us regularly throughout the work. Excellent standard of work and communication. Highly recommend this company.

TD
Tracey Davies22 May 2026

Bradley and Jay recently re-piped our gas supply from the box to our cooker and boiler on the outside wall. Both very professional, neat piping work and very tidy. Highly recommend them and will definitely use Regency Heating and Plumbing Service again

DS
Daniel Sethi15 May 2026

Shayne and his team replaced the existing boiler and installed a new bathroom and pipe work in my house. They did a fantastic job helping design the new bathroom and fit everything to a very high standard. Really nice guys as well. Very highly recommended!

Heat pump installers in Cambridge compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Cambridge are compared.

RankProviderRatingReviewsOpen Sat.
1HEATPRO Heating and plumbing★ 5,067Yes
2C. Watson Heating & Cooling★ 4,951Yes
3Regency Heating and Plumbing Services Ltd (this page)★ 4,866Yes
4Eco Installer and Service Ltd★ 4,884No
5Monster Heating & Cooling Ltd★ 4,7226No
Contact
+441223380774www.regencyhps.co.ukUnit 3, Lodge Farm, Babraham Rd, Cambridge CB21 5HR
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00