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East Cheshire Heating

East Cheshire Heating

5.0(58 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

Promptness and dependability form the thread running through accounts of this Congleton-based heating specialist, with Luke named repeatedly as the tradesperson customers deal with. Several describe him attending at short notice, including the same day a boiler failed, and staying until a fault was resolved rather than leaving it partly done. Servicing, repairs, replacement of old boilers with new combi units, installation of radiators and work on water cylinders and associated pipework all feature in the feedback, along with advice given by phone and email that spared customers the cost and inconvenience of a visit.

Reviewers regularly comment on punctuality, courteous conduct and thoroughness, and on explanations provided before and after work was carried out. Tidiness and a friendly, professional manner are mentioned often, as is the care taken to identify a related problem and put it right during the same appointment. An economical system offered at a competitive price is a further point raised by more than one customer. Many state they would return for annual servicing or further improvements to older systems, and the expertise and enthusiasm Luke brings to modernising heating setups is praised. Longer-term relationships built on that reliability recur throughout.

Reviews

Reviews are taken from publicly available sources.

CK
Calvin K19 March 2026

Excellent service by Luke, quick to reply to requests, professional and tidy. Also a courtesy call to say he's on the way. Highly recommend *Just to add to my review on, 19/03/26- Luke talked me through an issue over the phone, and it was apparent i accidentally closed the return valve...Luke was quick to problem solve it and got my heating back on!

JA
John A Fotheringham24 February 2026

Luke was introduced to me through the Heat Geeks site as I was looking for an Air Source Heat Pump installation to replace my gas boiler. Luke did a comprehensive survey (which is key when getting a heat pump installed), and shortly thereafter installed the system over a five day visit in December (I was only without heat for about 12 hours) Luke was good at explaining the system to me (again heat pumps operate differently to gas boiler). As I said, the install was in December, shortly before a particularly cold fortnight in January. Initially the system was configured a little conservatively, but with Luke’s help I’ve been able to tweak the weather curve and water temperature to get a consistent, comfortable level of heat into the house. This after care is crucial as it takes a bit of trial and error to get the correct settings. Heat Geek installers give a guarantee of system efficiency, and I have no hesitation in recommending Luke for commissioning a heat pump system in an industry where the choice of suitable qualified installer is key.

SF
Steve Fry5 November 2025

I emailed about a problem with our boiler. After a couple of emails and phone calls Luke talked me through the steps to resolve the issue and followed up with a final phone call to check that it had worked. This saved both the time and expense of a call out.

BG
Benjamin Gidman27 October 2025

Came to do me a boiler service. Very knowledgeable and booked him in to get more work done on the system to modernize it as it's an old system. Amazing attitude, friendly and knowledgeable

VW
Val wray23 July 2025

Luke installed a new boiler for me. Very impressed with the service. Luke was friendly and polite and his work was very thorough. He explained everything to me and I would highly recommend him

RP
Rachel Poynter8 April 2025

I contacted Luke last November to carry out a service on our boiler, he responded straight away and was able to carry out the work a few days later. Great service, friendly and helpful too. We’ll be contacting Luke each year for future services. Would highly recommend.

KS
Kam S27 September 2024

I’ve had my boiler serviced twice by Luke, and I couldn’t be more satisfied with the service. Each time, the job was completed professionally and efficiently. What I really appreciate is how Luke takes the time to answer any questions I have, always providing clear explanations and demonstrating a deep knowledge of the work. It’s reassuring to know I can count on him not only for top-quality service but also for expert advice. Highly recommended!

Underfloor heating in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1East Cheshire Heating (this page)★ 5,058No
2Premier Heating★ 5,054Yes
3Pipeworks Heating Limited★ 5,041No
4Power & Heating Solutions Ltd★ 5,029Yes
5Staffordshire Heating Ltd★ 4,739Yes
Contact
+447442269215www.eastcheshireheating.co.uk4 Dane Bank Ave, Congleton CW12 1NL
Working hours
Monday08:00–17:00
Tuesday08:00–17:00
Wednesday08:00–17:00
Thursday08:00–17:00
Friday08:00–17:00
SaturdayClosed
SundayClosed