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Greenhome Heating

Greenhome Heating

5.0(262 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Households across Sunderland and the surrounding area call on Greenhome Heating for heat pump installations, solar panel systems, boiler servicing and general plumbing, and the accounts that recur describe a team which explains each stage in plain terms and leaves the property clean. Mark, identified as the owner, is singled out for his knowledge and for steering customers through decisions about their heating, while Ivan and Ian are named for efficient plumbing visits.

Punctuality and quick response come up repeatedly, including an urgent call attended the same day, and many reviewers note that jobs were completed neatly and without mess. Customers describe a boiler and pipework replacement finished before Christmas for a household left without heating or hot water, and a heat pump installation spread over three days where the family was kept informed about when water and heating would be available.

Solar panel fitting and an annual boiler service also feature, with the accompanying app talked through afterwards. Pricing is described as competitive and quotes as clear, and office staff such as Debra are credited with putting an older customer at ease. Problems that arose, such as awkward tap fitting after a new worktop, were handled without fuss according to the accounts.

Gas engineerPlumber
Greenhome Heating — Customer photo
Greenhome Heating — Customer photo
Greenhome Heating — Customer photo
Greenhome Heating — Customer photo

Reviews

Reviews are taken from publicly available sources.

JC
Joe Catterall1 August 2026

We recently had our heat pump installed, and overall, we are extremely happy with the final result and the quality of the work. The installation took three days, and the entire team on-site was absolute lovely from start to finish. Communication throughout the process was fantastic. They constantly kept us updated on what was happening, specifically making sure we always knew which amenities (like water and heating) we would or wouldn’t have access to at any given time. We did run into one minor hitch when a small leak occurred under the cylinder, dripping into the kitchen below. However, the team handled it brilliantly. They took immediate ownership, cleaned up the mess completely, and had the issue fully resolved within a day without any fuss. Despite that small bump, their professionalism, attention to detail, and top-tier customer service really stood out. Best of all, the heat pump is already working a treat! We couldn't be happier with the service and would gladly recommend the team to anyone considering a similar setup.

WF
Wayne Fradgley28 July 2026

I recently had an Air Source Heat Pump (ASHP) installed by this Greenhome Heating, and I couldn't be happier with the results. They did a fantastic job from start to finish! Throughout the process the team were punctual, extremely professional, and very well organised. It’s rare to find tradespeople who make you feel as comfortable and confident in what they are doing. It is early days however, the system is working well, and the whole experience was completely stress-free. I would definitely recommend them to any family or friends looking to make the switch to a heat pump!

NB
Nichola Bell8 July 2026

Engineers through my boiler insurance have made 3 attempts to fix my boiler over the last 3 weeks and failed miserably, leaving me without heat or hot water!!! In utter desperation I called Greenhome. Ivan came out the same day, he knew the problem, solved the problem and also serviced my boiler. No words can express how grateful I am and I would highly recommend Ivan to anyone.

MM
Michael Matthison16 June 2026

Really pleased with the solar panels and system, nice tidy job. The whole team and installers really helpful and no problems at all. Would highly recommend them and very competitive price. 👍😊

PS
Paul Snowdon9 June 2026

Company understood the urgency of my request and agreed to attend within a couple of hours. Work was carried out efficiently and without any mess. I have used Greenholme in the past and will definitely use them again if I need further work doing

JM
Jan Muir22 May 2026

Ivan came out this week to do a plumbing job. It didn’t turn out as easy as we’d hoped but Ivan was brilliant. Extremely efficient customer support team when setting up appointments. Can definitely recommend the whole team.

DW
David Winslett20 May 2026

This was my first time using Greenhome for an annual boiler service and everything was excellent - Ivan was extremely professional and efficient, and also very helpful in explaining things. Having had negative experiences with other companies in the past, I will definitely be using Greenhome for all central heating and plumbing issues in the future.

Heat pump installers in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
1Greenhome Heating (this page)★ 5,0262No
2UltraPlumb&Gas NE★ 5,074No
3Housewarmers★ 4,947No
4Pronto Plumbers★ 4,9255Yes
5Highly Efficient Heating★ 4,855No
Contact
+441915487171www.greenhomeheating.co.ukUnit 4c, Glover Industrial Estate, Washington NE37 3ES
Working hours
Monday08:00–17:00
Tuesday08:00–17:00
Wednesday08:00–17:00
Thursday08:00–17:00
Friday08:00–17:00
SaturdayClosed
SundayClosed