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Jacobs Gas and Heating

Jacobs Gas and Heating

5.0(83 reviews)See reviews ↓·Ipswich

What customers say

Based on genuine customer reviews

Jacobs Gas and Heating is a name that recurs across accounts of boiler replacement, central heating work and gas appliance servicing in Ipswich, with customers returning to the firm over several years. James is the member of staff most often named, described as pleasant, polite and respectful to deal with, while Darren appears alongside him on larger installations. Several buyers describe a full boiler swap being completed in a single visit, including a Baxi 800 system boiler, and one mentions fitting a new boiler and five or six radiators in a home that previously relied on a hot air system, finished within a week and without mess left behind.

Punctuality and reliability come up repeatedly, as does clear communication before work begins, with explanations of what will happen and concerns addressed in advance. Reviews regularly refer to fair, reasonable pricing, and one notes that only the components actually used were charged after a fault was traced and the part replaced the same day. Tidiness, a no-nonsense manner and help setting up a smart thermostat also feature, along with an efficient gas safety inspection arranged at short notice. Servicing after installation is mentioned as an ongoing part of the relationship.

Jacobs Gas and Heating — Customer photo

Reviews

Reviews are taken from publicly available sources.

GF
Graham Fellingham11 July 2026

Identified issue with our old boiler which resulted it having to be replaced. Was able to schedule us in a very reasonable time at a competitive price. Great job, thank you James.

SW
Simon W18 June 2026

James and Darren did a great job installing a new boiler for us. Very friendly, on time, and knowledgable. Highly recommended.

RF
Rich Fuell12 June 2026

Excellent service, James did a great job installing our new boiler last year and servicing this year. Would definitely recommend.

KB
Kevin Ballard11 June 2026

Brilliant! James really pulled out all the stops to cover a last minute cancellation (never use MyConstructor is my advice), he helped me out with a very efficient and reasonably priced Gas Safety Inspection/Certificate. I can thoroughly recommend him, especially in the Ipswich area. you won't be disappointed.

LW
Liz Walsh19 May 2026

Wouldn’t hesitate to recommend. We needed a gas pipe to be disconnected, James got us booked in quickly, turned up when he said he would and got the job done efficiently. Will definitely use James again when the boiler needs a service.

T
Tezza18 May 2026

Turned up on behalf of OVO to do a annual service on my boiler, due to parking permits issued by the council being required directed to closest street (less than a minute walk away) so he could park free and with peace of mind waited 15 minutes to then receive a call from OVO stating the engineer has said he wasn't happy leaving his van half a mile away and had to rebook another engineer.

J
james10 April 2026

Well done james and Darren for my new baxi 800 system boiler install.arrived on time explained what was to happen.very good price,clean and tidy,would definitely recommend this professional company. brilliant…. James.

Heat pump installers in Ipswich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Ipswich are compared.

RankProviderRatingReviewsOpen Sat.
1Jacobs Gas and Heating (this page)★ 5,083No
2Subzero Air Conditioning & Refrigeration★ 5,043No
3Smart AIM Solutions - Plumbing & Heating★ 4,988No
4Heater Shop★ 4,4244No
5Mills Heating Ltd★ 4,137Yes
Contact
+447808164681www.jacobsgas.co.uk8 Arundel Way, Ipswich IP3 8SG
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed