MSC Heating

Had a heat pump installed. Can’t fault MSC at all. The lads went above and beyond to do a good job and have been easy to reach and very helpful with any questions I’ve had since the install. Would definitely recommend.

Very good installation from Martin and Jamie. Handled the grant seamlessly, worked well to my timeline on the ASHP, installed everything to a high standard and ironed out a couple of teething problems using the system very quickly. In addition took on the installation of my UFH when I was being let down by another installer. Highly recommended.

We talked to many companies, MSC gave a very competitive quote and were prepared to discuss our requirements in detail and respond positively. The 12kW Midea unit that they installed is now working well. We will be arranging for MSC to do the annual checks.

Excellent service with very competent and experience engineers. MSC Heating's attention to detail was superb and we were kept fully informed on all of the stages through our installations for Heat pumps. I would thoroughly recommend them for heat pumps.

When our 30+year old gas boiler finally gave up in October last year, we decided that maybe the time had come to change to a heat pump. We couldn’t afford a new gas boiler, and the generous government grant, plus the move to sustainable energy, made the change very appealing. Four weeks after installation and we are now very happy our boiler broke, although the timing could have been better as we had several very cold weeks. We still don’t know how the heat pump works, it all seems like magic, but we are total converts. No matter how cold it is outside, we are lovely and warm indoors. It is easy to manage the temperature, and we are looking forward to seeing the reduction in our energy bills. For anyone worried about the noise, we struggle to hear it even when standing right next to it. So, we are more than happy to recommend changing to a heat pump. Moving on to installers of heat pumps, we did the right thing and looked into it beforehand. We considered several suppliers, comparing prices and looking at feedback. Some suppliers didn’t even bother coming back to us after we contacted them, others did come back but weren’t to our liking. Martin at MSC Heating though replied within an hour of our initial enquiry. He arranged to come round to do a quick survey and gave us a price within the week. Once we had met Martin, he gave us confidence that this was the company we wanted. It is a small company, but very reliable. The feedback for MSC Heating is very impressive. He has been installing heat pumps for many years and the feedback is consistently high. We have no regrets about choosing this company. The process seemed quite lengthy to us, looking back this was because we were approaching winter and Christmas. However, in reality it took just eight weeks from when we started the process (getting an Energy Performance Certificate) to having the heat pump installed and working. Throughout the process Martin was very helpful, arranging for the heat loss survey to take place, arranging for the government grant, advising us on the most suitable replacement radiators and best of all he made sure we had our heat pump installed before Christmas. The installation was very quick, taking only three days with the electricians coming on day four for just a few hours. During the installation Martin and Jamie were great. They were friendly and good company. They turned up early, but not too early and they always warned us if they planned a long day. Unlike other contractors we had last year for a different job, Martin and Jamie respected our property, and us. It was a real pleasure to have them around. They just got on with their job and the only thing they asked of us was a regular supply of tea and coffee (well they never actually asked, but it was very heavily hinted at!!) which we were of course happy to supply. All in all we cannot recommend a heat pump and MSC Heating highly enough.

It's been a month since Martin and Jamie installed our air source heat pump. We have a warm house and not just a few rooms. The entire process, selecting a system and supplier had been arduous until MSC Ltd. MSC Ltd took us through the whole process, obtaining an EPC and organising the most comprehensive heat loss reports I've seen to be carried out. This report detailed not just the heat losses but also estimates of the expected savings and the size and type of ADHP and a recommended make of radiator. Radiators for ASHP systems need to be bigger than those used in traditional systems as the fluid temperature is lower. This also makes them more child friendly. After provisional acceptance of the MSC proposal, Martin made a detailed survey of our house and we agreed on the siting of the ASHP, radiators, new compatible hot water cylinder, space in the electrical distribution box, routing of pipe runs etc. Due to the report and EPC, a full government grant of £7500 for the proposed system was obtained by MSC on our behalf. Starting the system installation, Martin and Jamie arrived on the dot at 08:00hrs having driven to a local hotel the night before. They wasted no time starting work and only stopped for half an hour for lunch before continuing to 19:00hrs. This was typical for the three days required for the installation. MSC arranged for the various items (ASHP, radiators, cylinder, piping) to be delivered the previous week so there were no delays. Martin and Jamie managed to limit the number of surface runs of pipe to a minimum, going under the floorboards in most places. In the exposed places the piping was well hidden by good positioning and enclosing it in unobtrusive trunking. There was some minimal disorganisation during installation but once installed we were without water for only 2 hours. Electrical installation was faster than estimated with the three electricians taking just half a day, with a power outage of just an hour. Prior to leaving, Martin and Jamie vacuumed and tidied throughout and they also ran through the normal operation, setting of the system temperatures with us and covered such things as in-line filter cleaning, etc. As mentioned at the start, we now have a well warmed house. The ASHP and the circulating pump are very quiet. The radiators are warm to the touch and keep the house toasty. External temperature have swung 18ºC since the system started but our internal temperature has not varied more than ½ a degree from the set temperature. Our hot water temperature is nice and consistent. MSC have supplied all the documentation and certification since installation so we know what to do, who to contact and how to refer to parts if we need to discuss them with anybody. Martin and MSC were thoroughly professional in consulting on, specifying and installing first class equipment. We have no reservations in recommending them to anybody wanting ASHP heating systems and we look forward to continuing with MSC for future servicing of our ASHP system.

We decided to use MSC Heating as they have years of experience in the field of heat pump installation. After a very thorough and detailed survey, we were advised on the options available to fulfill our needs and expectations. Martin and Jamie true craftsmen and tidy workers. The installation of a Samsung ASHP, water tank, radiator upgrades and associated pipe work was neat with minimal disruption. We have now been running for 12 months and has been faultless and performing brilliantly. Martin and Jamie have recently done a service, equally excellent thorough process with minimal disruption. Both myself and my wife would highly recommend MSC Heating for advice and installation of air source heat pumps, servicing and upgrades in this field.