PlusHeat

Following taking out boiler cover I needed a little clarification of the terms. I spoke to Jenniffer and she was extremely helpful, very eager to sort out my queries and also very friendly and knowledgeable. Great customer service, fingers crossed that continues if I ever have a boiler breakdown, but indications are good.

Update 05/08/2026: Called to book a boiler service and Emely Peter provided great service ensuring it was all sorted efficient. Original: I recently purchased a Home Emergency Plan from PlusHeat and had an excellent experience with Samantha. She was professional, courteous, and extremely knowledgeable throughout the process. Samantha took the time to clearly explain all the details of the plan, patiently answered all of my questions, and ensured I fully understood the cover and benefits before making a decision. Her customer service was outstanding — friendly, informative, and never pushy. The whole experience was smooth and reassuring. I would highly recommend PlusHeat, and a special thank you to Samantha for her exceptional support and professionalism.

I spoke to Chloe and she was extremely helpful. She explained the policy details to me with patience and kindness. She answered all my questions and concerns. She's a very respectful lady with a great future ahead of her.

I spoke to James this morning. I would say he made things easy to change my Service boiler appointment. He understood what I needed, he was clear, precise and very polite. When my appointment came through by email, the date and time was exactly how we discussed on the phone. Great service, best yet from Plus Heat, what a great colleague you have working for you.

I had a very positive experience dealing with Terrence Bila from the Retentions team. He took the time to properly understand the issues I had previously experienced, particularly the delays and difficulties arranging engineers, and he listened carefully rather than simply giving a standard response. Terrence was professional, patient and genuinely helpful throughout the conversation. He reassured me that the previous problems with engineer availability and delays would be addressed going forward, which gave me much more confidence in continuing with PlusHeat. He also reviewed my cover carefully and arranged a much better package for me, including additional protection and no call-out fee, while keeping the premium at a very competitive price. I really appreciated the effort he made to retain me as a customer and find a solution that suited my needs. Overall, I was extremely happy with Terrence’s understanding, professionalism and customer service. He turned what was initially a disappointing experience into a very positive one. Thank you, Terrence.

Chloe was very helpful- listened to what I was looking for and acted accordingly. Followed up my initial enquiry with a detailed quote and handled the registration process without fuss. All nice and smooth!

Just received a very professional and courteous service from Terrence at PlusHeat. So, my issue was a little complicated and required Terrence to liaise with internal departments. He knew who to reach out to and provided a conclusive response whilst I was on the phone and this was followed up immediately with a formal email. 5 star service!