Rointe UK

I had a very disappointing experience dealing with Rointe regarding a faulty hot water cylinder (model RWI080DHWC4). The unit has developed internal faults (error codes 4 & 8) and stopped producing hot water within what would reasonably be considered its expected service life. The product was registered in October 2023 and clearly falls within the advertised 3-year electrical warranty period. Despite providing registration details and clear evidence of the fault, Rointe have refused to proceed with the warranty claim solely due to the absence of a proof of purchase document. Instead, they have chosen to rely on the manufacturing date to deny the claim, which is extremely frustrating and not in line with reasonable customer expectations. As a contractor, I find this particularly concerning. When products fail prematurely, you expect a manufacturer to support their warranty in a fair and practical manner — not look for technicalities to avoid it. The product itself may be good when working, but the aftersales support and warranty handling have been very poor. I would not recommend relying on their warranty support based on this experience. Update: Rointe’s public response does not reflect what is actually happening. I have been dealing directly with Deborah Brustenga (Head of After-Sales) and have already provided all requested documentation, including the installation invoice confirming the unit was installed in October 2023 and is within the warranty period. Following this, Deborah requested a video for diagnostics. I confirmed I was ready to provide this and asked for clear instructions so I could supply exactly what was required. Since then, there has been no response from Deborah for over 3 weeks, despite multiple follow-ups. I have also attempted to contact the company via their phone number, however the line appears to be Spanish-speaking, which has not been helpful in resolving a UK-based support issue. So while Rointe are replying publicly, their Head of After-Sales is currently not responding to an active warranty claim via email. They already have my contact details and can contact me directly at any time to resolve this. This is now delaying resolution of an issue that I have fully cooperated with at every stage.

I’ve purchased multiple heating products from Rointe and they have all been excellent. The quality and design are very good, and they’re extremely efficient. The smart radiators work really well, and the app is well thought out and easy to use. What really stands out, though, is the customer service, the best I’ve experienced. Customer support are quick to respond, very knowledgeable, and genuinely helpful. Keep it up, Rointe.

Unfortunately my first heater did not heat up. It was replaced by Rointe immediately and the new one is working perfectly. I now have an excellent airing cupboard.

We have recently moved into a new build, which has been fitted with Rointe D Series radiators and towel rails. The radiators look very stylish and fit well in our new home. I downloaded the app and paired all six products with ease and I am not that tech savvy. Question for the owner, how many elements should I have in a room which is 28m2 ?

Congratulations Rointe in the best customer service. It is unfortunate that the product I bought from you had an oil leak after 6 years but you kept your promises and replaced hassle free. I have a Kryros oil filled radiator wall mounted - it works exceptionally well and gives a lovely gentle heat at a reasonable cost. Highly recommend. Thank you!

Bought 2 x Rointe D-Series heaters. Great product in terms of heating the room and also looks great too (in black), but not 4* as had some issues upon setup as it wasn't made clear the the products would need to be connected to the Rointe servers before they could be synced and this took several hours (overnight). The App to control the products seems pretty good and straightforward to use. * I’ve uplifted my review to a 5* review as the app has been upgraded and is much improved.

Needed 2 electric radiators for utility room and workshop. Rointe Kyros are compact, look stylist and a reasonable price. Fitted by local qualified electrician, who has them in his own home and recommends them. Good quality, reliable and efficient. I like the fact that a template for making sure holes for brackets are in the right place. A simple but really useful addition to the box.