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Smart AIM Solutions - Plumbing & Heating

Smart AIM Solutions - Plumbing & Heating

4.9(88 reviews)See reviews ↓·Ipswich

What customers say

Based on genuine customer reviews

In Ipswich and the surrounding area, Smart AIM Solutions has built its reputation on plumbing and heating work that customers describe in consistently positive terms. Several reviewers highlight how quickly enquiries are answered and how promptly operatives arrive, often the following day. The accounts cover boiler servicing and repairs for both oil and gas systems, leak detection and repair, a burst water main, an outside tap installation, a small utility room fix, a full ensuite refit and a digital thermostatic valve upgrade providing full zoning across a house.

Named members of staff, particularly Ross and Rob, are singled out for professionalism, thoroughness and clear explanations of what the work involves. A detail many reviews return to is the tidiness of the finished job, with no mess left behind, alongside praise for polite and helpful operatives.

The standard of workmanship is described as neat and reliable, and communication is noted both before and during jobs, including updates when timings change. Reviewers frequently point to that problems were resolved quickly, even where the task looked difficult. Customers also describe passing the company's details to friends and family, and the positive experiences of those referrals, with new boiler and heating installations and general plumbing repairs featuring among the completed projects.

Boiler supplierDrainage serviceGas engineerGas installation serviceCentral Heating ServiceHVAC contractor
Smart AIM Solutions - Plumbing & Heating — Customer photo

Reviews

Reviews are taken from publicly available sources.

PD
Philippa Dodgson5 August 2026

They are first class plumbers. We had an outside leak and they came immediately and fixed it without any fuss or mess. Great workmanship and nice men to engage.

TH
Tom Haycock28 July 2026

Had an issue with a leak on our boiler. Ross came out, really professional, super helpful and clearly explained what needed doing. Fixed the issue really quickly. Will definitely use again.

GB
Graham Briggs23 July 2026

From the first call to the office the whole experience with Smart Aim Solutions (SAS) was exceptional. I had the Amber digital TCV upgrade to all radiators providing full zoning through the house. Ross went beyond the expected in resolving the issues found by working extended hrs to ensure the heating system was commissioned and fully operational. I will be recommending SAS Ltd to all my friends and fully support the business going forward.

R
Redrose25 June 2026

We've used Smart AIM on several occasions now - each time it's been a relief to deal with a company who *answers your query promptly **gives you an estimated time and communicates any variation *** sends pleasant and polite operatives as soon as they possibly can. Additionally, I have recommended them to others and they have been pleased with the service they received.

PR
Paul Rogers24 June 2026

Fantastic company. Smart Aim Solutions really came to the rescue after we suffered a burst water main. Anglian Water were no help (“not our problem” despite them flushing the system with high power 4 times as they replaced the primary main on the road). It was on our property so they just wash their hands of it (lucky them having the water to do so). Thankfully the Smart Aim team came to the rescue, first helping to turn the water off to stem the leak (Anglian Water’s new meters failed), then detecting the issue with specialist equipment, then installing a temporary overground workaround and ultimately installing a new water main. It was a complex job over a few weeks but Smart Aim just handled it and minimised our time without water. Highly recommended.

SR
Sonia Reddie30 April 2026

Smart Aim Solutions are an absolute joy to deal with. My problem was solved quickly and professionally and FRIENDLY. Would certailnly give them more stars if I could. I highly recommend them to anyone with a plumbing problem, you will not be disappointed.

NA
Neal Atwell20 March 2026

Highly recommended! This company has exceptional customer service. I asked for a quote to replace a toilet that had been neglected for some time. Instead of that, they came up with a better and cheaper solution and completed the task quickly and efficiently. Full credit to Donna and Wayne. Thank you.

Heat pump installers in Ipswich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Ipswich are compared.

RankProviderRatingReviewsOpen Sat.
1Jacobs Gas and Heating★ 5,083No
2Subzero Air Conditioning & Refrigeration★ 5,043No
3Smart AIM Solutions - Plumbing & Heating (this page)★ 4,988No
4Heater Shop★ 4,4244No
5Mills Heating Ltd★ 4,137Yes
Contact
+441473787878www.smartaimsolutions.co.uk/?utm_source=google-business-profile&utm_medium=organicUnit R, Bristol Court, Martlesham Heath, Martlesham, Ipswich IP5 3RY
Working hours
Monday07:30–16:00
Tuesday07:30–16:00
Wednesday07:30–16:00
Thursday07:30–16:00
Friday07:30–16:00
SaturdayClosed
SundayClosed