South West Heating Services Ltd services and repairs boilers and central heating systems across Plymouth, with reviewers repeatedly naming Martin, Rebecca, Daniel Wells, Nathan and Jackson for punctual, thorough and friendly visits, including a boiler positioned in an awkward space serviced without issue and a gas leak found and resolved during a routine visit. Customers describe faults diagnosed quickly after other engineers had failed, and clear communication ahead of each appointment. Set against this, a recurring minority of reviews describe poor experiences via a home emergency insurer, including a rude engineer and, separately, two years of repeat callouts that failed to resolve an underlying fault. As a boiler and heating service company in Plymouth, South West Heating Services Ltd holds a 4.8-star average from 241 Google reviews.
Reviews
4.8 / 5 · 241 totalBrilliant service. Martin was on time and very professional and friendly. He kept me informed of every step of the boiler service. Very nice and friendly chap who even the dog was impressed with! Thanks again
Had our boiler serviced and repaired by South West Heating SERVICES. The boiler service by Rebecca was the most thorough and extensive we've ever known. Unlike previously we felt Rebecca actually cared about our boiler, she explained everything in a clear and friendly way and didn't try to sell us a new one. The chaps who did the repair were equally brilliant. All arrived when they said they would. Highly recommended.
Martin and Robbie were excellent. They rang 10 minutes before coming, were polite and friendly, took their shoes off at entry and explained what they were doing as they went along. They would be welcome back Thanks
Instructed through my home emergency policy via AXA, engineer reset boiler without repairing overheating fault at all, resulting in immediate failure again. Instructed again via AXA only to wait 2 weeks with no hot water and no contact. When a complaint was raised with AXA, they then finally arranged an appointment only to turn up with the most rude attitude, assumably due to my having to lay a complaint, so bad I had to tell engineer to leave my home. Asked around and several other people have experienced the same.
Hi Martin arrived this morning as arranged , very helpful and friendly and we were soon all fixed and up and running again, bonus was he liked dogs which is very helpful when you have a Doberman , carry on the good work and thank you ☺️
Use this company at your own risk. Appalling service, they send engineers who don't even seem qualified and have no idea what they are doing. After two years of utterly useless boiler and central heating services where they caused more problems than they solved I would never have them in my house ever again. Do not trust them to carry out any work competently, just awful! ---------------------------------------- In answer to your response, it was my wife that was your customer and you treated her so appallingly that I am writing on her behalf. The work was absolutely carried out by your company. We contacted you about the issue, you brushed off the terrible workmanship as if it was just a nuisance for you, fobbed us away with excuses and didn't make any attempt to resolve the matter, so you'll excuse me if I don't take you up on the offer to talk to you so you can investigate further!
Boiler was serviced, parts required, which were ordered and fitted very quickly with no issues. The engineer Martin was very professional and friendly. Recommend.