Sussex Air Conditioning & Heat Pumps Ltd

I have used Sussex Air Con & Heat Pumps for four units in different buildings now and they also complete my yearly maintenance checks. Always punctual, polite and tidy staff and at a reasonable price. Any issues are always dealt with quickly and efficiently and they are always happy to go that extra mile. Thanks Guys you are the best!

Great experience with Paul and the team to install an air conditioning unit in the bedroom. Paul came over to assess, provided great guidance and information to help make a decision. Quick turnaround on booking in and very fair competitive price (compared 2 other companies locally). On the day Paul and the team were great, protected everything in the house and very respectful and considerate of us being around while the work was carried out with noise etc. The unit itself is great, and made a huge difference. Definitely recommend.

I’ve had the pleasure of working with this team to get an MVHR extractor fan unit fixed in one of my properties, and I couldn’t be happier with their service. They always communicate promptly, are honest, and deliver high-quality work. Special thanks to Serena for her exceptional support throughout the process. The team offers excellent value for specialist work, and I will definitely work with them again in the future. Highly recommended!

I usually avoid writing reviews, but this experience has been so consistently bad across two separate jobs that it needs to be said. Between myself and a friend, we have dealt with the same pattern of behavior from this company. In both cases, the work was overpriced, unprofessional, and in the end, not even completed properly. In my situation, they came out three separate times and still failed to fix the issue, yet tried to charge over £2600 for a repair that another engineer completed in a single visit for £1300. To make matters worse, the engineer acted as if he was doing me a favor by offering a “special price”, when in reality it was still well over what was reasonable. He also spent a lot of time criticizing other companies, claiming he gets so much work because of their incompetence. My friend’s experience was equally unacceptable. They hired the company to install air conditioning, only to be overcharged and supplied with second-hand, faulty parts. After the job was supposedly finished, the property smells of cigarettes. Completely unprofessional and disrespectful. Across both jobs, the themes are the same: • Overcharging and pressure tactics • Failing to fix the actual problem • Unprofessional behavior and bad-mouthing competitors • Poor workmanship and careless mess left behind • Questionable record-keeping and excuses when challenged Several people in the local trade have since mentioned that the business has gone downhill recently, which matches our experiences. This review will remain because other customers deserve to know the risk before spending their money. I genuinely wish I didn’t have to write this, but when people are being let down, overcharged, and spoken to disrespectfully — especially vulnerable or elderly customers — it needs to be said. I strongly recommend looking elsewhere.

I used to have a contract with Daikin for my Air Source Heat Pump and their service was terrible. I switched to Sussex Air Conditioning & Heat Pumps a couple of years ago and they have been amazing. Great customer service, very responsive, and they seem to know the heating system much better than the Daikin team did. I can't recommend them highly enough.

Great service really polite and friendly installation team and very pleased with the end results, I can’t recommend these folks enough

This company is 5 star!! Brilliant customer service.brilliant price. Brilliant workmanship by 2 guys. I had to cancel one apointment at last minute due to my health. Customer service was very understanding. I'm very happy and would recommend this great company.