Premier Heating Solutions

Where to start with the fabulous service received! The communication has been clear and accurate and the company really responsive to our request to adjust the timetable of which part of the work to complete when. Reece and Reece managed the electrics in the heat working out how to work around our particular house construction. Then Ollie came up with the solutions needed to connect all the units together smoothly and managed the whole process really professionally even though we had other work going on at the same time, before Tom came for commissioning, clearing and talking us through how to operate it. Everyone on the job has been super friendly and helpful and incredibly hard working and we could not be happier with the end result. Thank you all so much.

These guys installed AC at our place in Oxfordshire just before the recent Jun 2026 heat wave. The team was kind, polite and professional. They did a good job and clearly cared not just about getting the word done but getting it done well. There were discussions amongst their team about not just the easiest way to fit things but what would also look the tidiest and be the least disruptive and so on. After install, while running the AC over the heat wave, there was a small issue with one unit and they sent someone out to check it out and fix it really quickly. Excellent service, good value and would recommend.

Andrew came to service my boiler. He was extremely professional and friendly. He explained simply what he was doing and answered all my questions. He also fetched the ladder for me to access the loft so I didn't need to carry it. Premier heating always give me good service. I would definitely recommend them.

Andy is a great technician and is detail orientated. He’s customer friendly and his strength lies in diagnosing the root cause completely and resolving the issue. Andy always goes the extra mile and ensures that customer satisfaction and overall customer experience are key to service.

The staff on the ground in the vans are great and work hard. James was polite, a good worker and had great communication. Sadly the same cannot be said for the office operations. I had the (free) club membership after an install last year but still had to remind Premier of my service and had the appointment cancelled twice at short notice, once on the day of the job. I don't have the luxury of working from home so it became a real issue for me and is the reason I am no longer part of their boiler service plan.

Steve came out to sort out the problems we were having with our boiler. He was very knowledgeable, immediately identified the problems and had the required parts in his van. While he was here we spoke to him about the issues we had with the toilet. Although not called out for the toilet, he quickly sent a quote to fix both jobs to our landlord and was given the go ahead. Both our problems were fixed in one morning. We received excellent service from Steve who really went the extra mile for us.

James came over to help me this afternoon and took the time to explain what had gone wrong and how he was able to fix it. James took the time to explain what to do if we had any water tank issues in the future- I felt very reassured and in safe hands. I also was very grateful for Sarah’s help today, who was quick to respond to my calls and concerns and got someone out to see my quickly and without difficulties. Thank you everyone 😊