ProtoCool Ltd - Cooling and Heating Services, based in Reading, carries out air conditioning installation and servicing along with air source heat pump installations, with Harry named in almost every review for punctual, tidy visits, alongside Gary, Jack and Adam for installation work. Customers describe multi-room Daikin and Mitsubishi systems fitted with careful attention to piping routes, annual servicing kept fuss-free after many years of ownership, and a low-temperature air conditioning solution designed around a disabled customer's specific needs. Commercial customers also mention fridge servicing carried out efficiently. Feedback is consistently strong on cleanliness, communication and technical knowledge. As a heat pump and air conditioning installer in Reading, ProtoCool Ltd - Cooling and Heating Services holds a 4.9-star average from 140 Google reviews.
Reviews
4.9 / 5 · 140 totalThis review is a little late, as Protocool carried out our AC annual service before Christmas! As usual they arrived promptly at the time stated and carried out a thorough inspection of the system. Harry was polite and professional leaving everything as he found it with no mess. We will continue using Protocol for our AC needs.
We had our air conditioning system serviced by Harry and Adam B recently and were very happy with it all. Harry and Adam arrived on time, were polite and friendly and carried out the job very efficiently, leaving everything clean and tidy afterwards. We’ve had our system for over 15 years now and have never had any problems with it. Great company, great service! Thank you.
Fantastic service from Protocool fitting a Daikin multi-split system to our four bedrooms. From the initial visit I was confident they understood my requirements and this carried through to the installation which was completed with great care and attention to detail. Highly recommended.
Harry from Protocool came to service our A/C today; he impressed us with his friendly, professional manner, and his helpful guidance on using our system. Thank you!
Very professional and reliable service from ProtoCool Ltd. Special thanks to Gary Jacobs, who was friendly and knowledgeable — he helped identify and fix a long-standing issue with my bedroom unit and explained everything clearly. Also appreciate Oliver’s efficient and helpful communication throughout. I’ll definitely continue using ProtoCool for my annual air conditioning checks.
We are delighted with our air con unit and the excellent service we received from the whole team at ProtoCool. The installation engineer, Harrison, was a pleasure to have in our home - he was extremely polite, friendly and worked very quietly and tidily. We would definitely recommend Protocool. Thank you!
I had my Air conditioning system serviced today by Harry and could not be happier. He arrived on time and did a great job. Everything was explained and carried out with care and attention to detail. When finished he left things tidy and clean. All in all the experience was second to none, thank you Harry. I will definitely use ProtoCool for all my AirCon needs. Thanks again, Tim.