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Carters Heating Services

Carters Heating Services

4.9(125 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

Work on boilers, cylinders, oil and gas heating systems forms the core of what this Norwich firm is known for, with customers describing services that range from new unvented cylinder installations and replacement oil boilers moved into adjoining rooms to emergency call-outs and routine servicing. A detail many reviews return to is the clarity of the pricing and scheduling: surveys are carried out before work begins, quotes are set out plainly, and appointments are arranged around the customer.

Named engineers such as Steve, Shane, Ashley Owen and Jack are repeatedly singled out for their expertise, their willingness to explain each stage of a job, and the care they take in keeping householders informed while work is under way. Reviewers also note punctuality, long hours worked in difficult conditions, and the tidiness left behind.

Several accounts highlight the office team as approachable and quick to respond, including out-of-hours support when a fault arose. Honesty and trustworthiness come through strongly, with one householder noting that only this company is asked for heating work, and another praising an engineer who talked through a boiler repair so the reasoning behind it was clear. The rescue of a pigeon trapped behind a gas fireplace is also recalled with gratitude for the compassion shown.

LPG conversionOil & natural gas company
Carters Heating Services — Customer photo

Reviews

Reviews are taken from publicly available sources.

RA
Ray Attridge17 July 2026

I needed a replacement oil boiler resited into a adjacent room and checked out reviews and Carters stood out. From beginning to end I was dealt with very professionally with everyone in their team playing their part to make it easy and reassuring for me. Steve did the survey and really knows his stuff. The quote was clear and the job scheduled to suit me. Shane and Jack did a great job working long hours in extreme temperature conditions to get the job done. Their office admin back up is spot on, friendly, prompt and very efficient. I am delighted with the end result. I've had my share of dodgy and unreliable heating contractors in the past and this was different class. Would definitely recommend.

JT
John Taylor26 June 2026

My wife insists we use only Carter's for any job, even if they are a bit booked up and not able to respond quickly. She just trusts them. And I have no problem with that

RG
Rebecca Green9 June 2026

I can't recommend them highly enough. It's rare for any business these days to be as professional, communicative and helpful as Carter's are. You'd think it would just be a basic standard to care about your customers but it's become so rare that when you do actually find this from any company it's unforgettable. I will never let anyone else touch my boiler ever again since I found Carter's. They have truly earned all these 5 star reviews.

J
Jane19 March 2026

I would just like to say Ashley and Shane who have worked at my home over the last couple of weeks were a delight to have in my home,they kept me updated throughout with what work they were doing,WELL DONE BOYS was a pleasure meeting you both

DW
Darren wood18 March 2026

I just want to say thank you, to the owner of Carter’s. He was very nice and thorough. He instantly sorted out my cooker issue. Very happy with the results.thank you do much top company

NH
Nicola Holmes28 February 2026

Have always had a friendly and trustworthy service from them. Most recent engineer who came over to fix my bolier explained every step he was taking, which meant I understood the logic and didn't feel I was being ripped off.

CP
Claire Pointon25 February 2026

Always honest professional work. Whoever attends is well looked after by Steve Carter. Shane this week has been excellent explaining everything, worked so hard fitting us a new unvented cylinder.

Heat pump installers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Smart Heating EA Ltd★ 5,093No
2Norwich Plumbing & Heating Ltd★ 5,089Yes
3Thermal Plumbing and Heating Limited★ 5,076Yes
4Carters Heating Services (this page)★ 4,9125No
5R A Brown Heating Services Ltd★ 4,878No
Contact
+441603746168www.cartersheatingservices.co.uk18b Alston Rd, Norwich NR6 5DS
Working hours
Monday08:00–17:00
Tuesday08:00–17:00
Wednesday08:00–17:00
Thursday08:00–17:00
Friday08:00–17:00
SaturdayClosed
SundayClosed