Harwood Heating Services Ltd

An emphasis on keeping customers informed from the outset runs through accounts of Harwood Heating Services Ltd, whose team in Bolton handles boiler servicing, repairs and new installations. The office side of the business earns frequent mention for being helpful and accommodating, while the engineers are described as knowledgeable and methodical in their approach. Punctuality and a tidy finish on site feature again and again, as does the sense that servicing and repair costs represent fair value.

Several clients highlight how carefully problems are seen through: Scott and Will are named for sticking with a job that proved trickier than expected, and Scott was praised for patiently instructing Will during a week of work experience. One long-standing customer attributes a boiler's longevity of more than fifteen years to the firm's understanding of the equipment, with no unnecessary parts fitted. New boiler installations draw approval for the courteous, efficient manner of those carrying them out, and the readiness to take on difficult work and resolve it stands out as a constant. Annual servicing and breakdown call-outs make up much of the rest of the feedback.