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Thermal Plumbing and Heating Limited

Thermal Plumbing and Heating Limited

5.0(76 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

Reliability and the standard of completed work stand out across the accounts given for Thermal Plumbing and Heating Limited. Several accounts describe installations finished exactly as quoted, with results that met or exceeded expectations and prices viewed as reasonable. Will is named often, both for supplying quotations promptly and for overseeing jobs such as boiler replacement and relocation, while Jimmy, Ross, Callum, Loui and Elliot are praised individually for their manner and care. Customers describe the team as tidy and courteous, noting that working areas were left clean and old equipment removed.

Being kept informed throughout the job is another common thread, and when small faults arose, including a shower isolation switch and a bracket, return visits were arranged and the matters put right without difficulty. The work covered ranges widely, from boiler installation, annual servicing and a gas hob to bathroom updating and shower fitting, with care taken to confirm everything operated correctly once the job was complete. A further point mentioned regularly is how swiftly enquiries were answered and appointments arranged, from the first approach through to the finished installation and aftercare.

Boiler supplierEngineerGas installation serviceGasfitterGas engineerPlumber
Thermal Plumbing and Heating Limited — Customer photo

Reviews

Reviews are taken from publicly available sources.

PF
Paul F22 May 2026

Our old heating and hot water system failed. Will came out quickly to inspect and it was found to be uneconomical to fix. After receiving Will's quote we went ahead with a new system. Jimmy and Elliot fitted our new system and were a pleasure to have in our apartment. They arrived on time each day, were polite , friendly and professional. Everything was kept tidy and the installation was exceptionally done, so much better than the original. Communications with Krystle in their office were always dealt with quickly and calls always returned. Thank you to the whole team, a great experience and would not hesitate to recommend.

LW
Lara Whattam12 March 2025

Thermal Plumbing and Heating fitted a new shower for my parents and a downstairs toilet and sink. Callum was super. He was a very clean and tidy worker and was lovely to have around. My mum and dad said that he could not fault his work and are very pleased with the final results. Thank you

DM
Derek McCash13 February 2025

Very good service from the initial contact to the final installation. I contacted Thermal Plumbing on Saturday to install a gas hob. It was installed on Monday morning. Ross, the engineer, was excellent: friendly, informative, and helpful. I definitely recommend this company.

TG
Tony G29 February 2024

The best plumbing and heating company I’ve ever used. Very reasonable quote for a new boiler, heating system and water softener. Great communication, 100% reliable, turned up on time every day. Fantastic standard of work. Neat, tidy and thoughtful of my property. 100% recommend. Wouldn’t use anybody else.

AP
Anne Pellizzaro12 February 2024

We had our bathroom updated which was sorted by Will. Loui and Callum carried out the work. It was all completed to a very high standard, nothing was too much trouble. We would recommend Thermal Plumbing and Heating anytime as the whole service was very professional.

LY
laura yorke17 January 2024

Jimmy and Elliot were so good at their job, I was juggling with having this vital job done asap and an unwell parent in the house. They were not intrusive at all and I want to thank them for the speed and professionalism and attention to detail making sure at the end everything working all over the house. Will recommend them and your company to anyone I know who need a plumbing company.

SC
Steve C4 September 2023

Having been let down by another installer, they were able to take on the work. They explained what would be required to complete the installation and from start to finish they kept me updated on how it was going. They tidied up as they went along and disposing of the old boiler, packaging, rubbish etc. The installation was completed within the specified time and as per the quote. They were very professional, polite and friendly with a good working relationship throughout the installation and would be a great company to work for. I was most impressed with their work and highly recommend them.

Heat pump installers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Smart Heating EA Ltd★ 5,093No
2Norwich Plumbing & Heating Ltd★ 5,089Yes
3Thermal Plumbing and Heating Limited (this page)★ 5,076Yes
4Carters Heating Services★ 4,9125No
5R A Brown Heating Services Ltd★ 4,878No
Contact
+441603442301www.thermalheating.co.uk5 Louis Cl, Norwich NR6 7BG
Working hours
Monday07:00–18:00
Tuesday07:00–18:00
Wednesday07:00–18:00
Thursday07:00–18:00
Friday07:00–18:00
Saturday07:00–18:00
SundayClosed