Future Heat Ltd

Terrible service and extremely stressful daily chasing. When things go wrong, nobody seems willing to help or take responsibility. You can call and call, but you will just end up going to voicemail, and messages are never picked up or returned. You are left constantly chasing for updates with no proper communication. If you don’t want more stress in your life, I would seriously think twice before letting these people into your home.

Future Heat installed our solar panels and heat pump and we’re very pleased with the result, it works brilliantly and they were a cracking bunch of lads — knowledgeable, friendly, considerate, clean and tidy. Recommended!

I had been without heating for over 7 days when Lee came to fix my heat pump last night .He arrived at 8.30pm after a long day at work.Lee was friendly professional and explained to me what the problem was.I am now very relieved to have heating!! Very happy with the service I received you are a credit to your company thank you!

I cannot sing this company’s praises enough! Their service has been exceptional from start to finish. I would particularly like to thank Gary who went out of his way to ensure that the engineers attended quickly to help us and to Lee and Yusha who attended and worked tirelessly into the evening to ensure that we were left with a fully working system. They showed absolute professionalism, made the disabled occupant of the company feel completely comfortable and took time to engage with us and ensure that we were happy. I have completely confidence is this company and absolutely recommend them to everything. Thank you so much again.

Update : After posting my last review UKEM got in touch with me and apologized for overlooking my issue. An engineer visited and sorted out the leaky radiator, and took a look at the inverter which was working properly again after I had restarted it a couple of times. Solar companies do get very busy in the autumn/winter period so I can imagine they had a lot on… Here’s an update to my earlier review - this does not refer to the installation team who were great; The installation team were great. HOWEVER the technical support after installation is appalling. I contacted them months ago about a leaky radiator and no one has contacted me to arrange a visit. The inverter for the solar panels they I stalled stopped working over a week ago and I’ve been calling continually to get an engineer to find and see what the issue is, and no one has contacted me to arrange a visit. Installation; It took 12 hrs from start to finish to replace my old heating system under the government Eco4 scheme. Alex and his team installed solar panels, radiators and an air source heat pump on day one, and before the end of the next day it was all up and running. All the guys in the team were incredibly friendly, efficient and left the house cleaner than when they arrived. They made the whole process as painless and pleasant as possible.

We've had Future Heat install our Air Source Heat Pump, Heating and Solar Panels, can't recommend them more, top blokes, Josh and his Colleague who installed the Heating and ASHP, Reese and Ryan the electricians (Who drove from all the way from Scotland to fix an issue we had on a bank Holiday weekend, arriving far into the night just to make sure we had hot water!) and Lee the 5 star Maintenance guy. All amazing people, we are chuffed to bits with all the work done. Thanks, Future heat! Marcus and Eleanor 👍

In 2023 Future Heat installed a heat pump, some new radiators and solar panels under the ECO4 scheme. I was very impressed with the company at the time from the care taken to work out heat loss etc to the installation. All was efficient and all the contractors that came were friendly, courteous and helpful. Unfortunately my heat pump suddenly stopped working about a week ago. Lee from Future Heat came to sort out the fault and carry out a full service. He was here 3 hours and was friendly and courteous throughout. He and the company went out of their way to sort things for me. Thankyou to Lee and Future Heat.