Future Heat Ltd installs air source heat pumps, solar panels and associated radiators around Newcastle upon Tyne and South Shields, with reviewers naming Alex, Lee, Josh, Gary and Yusha for installations completed efficiently and left clean and tidy. Several customers praise knowledgeable, friendly fitting teams who worked long hours to get systems running, including one urgent evening repair for a household that had been without heating for a week. Set against this, a recurring and serious theme across multiple reviews describes poor aftercare: unanswered calls, unresolved leaks and floods, incomplete finishing work, and vulnerable or elderly customers left without heating or hot water for extended periods. As a heat pump installer in Newcastle upon Tyne, Future Heat Ltd holds a 4.5-star average from 160 Google reviews.
Reviews
4.5 / 5 · 160 totalTerrible service and extremely stressful daily chasing. When things go wrong, nobody seems willing to help or take responsibility. You can call and call, but you will just end up going to voicemail, and messages are never picked up or returned. You are left constantly chasing for updates with no proper communication. If you don’t want more stress in your life, I would seriously think twice before letting these people into your home.
Started off great until things stop working , then no interest shown at all fitters where a great bunch really well informed, but now the equipment isn't working properly i get "Well its your equipment". Then a complete lack of contact , baring in mind all the equipment they fitted is less then 2 years old. Right to add to this the responce from the owner is pointless as I've made contact and they have changed nothing at all , I'll be almost 3 months with no solar ( in summer)
I wish I could give zero stars, as this company should not be trading. Call after call, voicemail after voicemail, and even threatening legal action failed to get anyone to contact me back. Throughout the installation I've had around six different tradesmen attend the property to rectify mistake after mistake, yet problems still remain. The biggest mistake was installing the air source heat pump directly in front of our rear gate, significantly restricting access to the back of the property. This was particularly frustrating as I had been told the heat pump would be installed at the front of the house. At no point was the change properly discussed or agreed with me before the installation went ahead. To make matters worse, the scaffolding is still standing three weeks after the job was completed. The lack of communication, poor workmanship, and complete absence of customer service have made this an incredibly frustrating experience. Based on my experience, I would strongly recommend that others stay clear and look elsewhere.
Absolutely useless trying to get anyone to talk to you,must have phoned and left a message a dozen times in a fortnight,we have no heating and my husband is 87,I am 78.We took out a service with them last August and they are ignoring us completely.At the end of our tether as no other installers will give a plan if they did not install.Going to Citizens advice now to see if they can help!
Future Heat installed our solar panels and heat pump and we’re very pleased with the result, it works brilliantly and they were a cracking bunch of lads — knowledgeable, friendly, considerate, clean and tidy. Recommended!
I had been without heating for over 7 days when Lee came to fix my heat pump last night .He arrived at 8.30pm after a long day at work.Lee was friendly professional and explained to me what the problem was.I am now very relieved to have heating!! Very happy with the service I received you are a credit to your company thank you!
Aftercare is beyond a joke. System was fitted in March and over the last two weeks, my mum has no heating downstairs and today has woken up with no hot water. Calls after calls and all she gets is "someone will call you back" and "you are a priority" - it would actually help if any of you had any understanding of these systems before you proceed to fit them. As per another review, they sent some small heaters, which I think they assume will keep you quiet for a while, definitely not. This company knows there is a vulnerable adult in the property and today there is also no water so what are you prepared to do about it today as a priority because i will be escalating this higher.